WUP is a user experience research consultancy, established in 2002. We are customer – not technology – led. We deliver more than just reports – our approach ensures research gets turned into action.
Our approach
We help to achieve our clients’ aims for their sites and make these sites more effective. We combine rigorous user-focused research with a process to generate agreed and actionable results quickly and cost effectively.
People
We have a staff of 11. These combine vast experience in user research, usability research, accessibility, change management, strategy development, respondent moderation, workshop facilitation, and have a wide range of industry and public sector experience.
Facilities
We have two brand new, state of the art, spacious, and comfortable studios that can be configured in a variety of ways for usability testing, focus groups, depth interviews, training and meetings.
Location
We are based in Wiltshire and Scotland but work for clients based all over the UK.
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What we do
We offer: Usability Testing, User Centred Research, Accessibility Audits, Information architecture development, Site strategy development, Training & Mentoring and more.
Clients
We have worked with a range of private and public sector clients including: The British Library, Hilton Hotels, Home Office, Scottish Life, Dyson, Small Business Service.