Blog

University web sites – can they be usable?

September 4, 2017

Over the years we have undertaken usability testing on several University websites. I have blogged before about why so many University sites are so unusable, and concluded that the problems are primarily organisational not technical. Our recent experience seems to confirm that this is still the case. We have recently been working with another University […]

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Who we have been working with

July 28, 2017

One of the good things about being a UX agency is that we get to work on all sorts of different sites – everything from eCommerce to charity sites and public sector sites. To give you a flavour of our projects over the last few months here are some of the clients we have worked […]

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‘Can they use it’ v ‘Will they use it’?

July 28, 2017

One of the problems of usability testing websites is trying to get testers to behave as they would in the real world. It is a very ‘unnatural’ process. We recruit people into the lab, pay them money and ask lots of questions about the site and why they have done what they have done. Testers […]

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Gov.uk doesn’t work for some users

July 10, 2017

I have always been a bit of a fan of Gov.uk. From a citizen’s point of view, it has transformed many aspects of transacting with Government. Whether it is re-taxing the car, applying for a passport or applying for a patent it is now quick and straightforward. Gov.uk clearly deserves many of the plaudits it […]

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You see what you expect to see…

June 26, 2017

I have a confession to make – one that is a bit embarrassing. As a researcher, I know you must not trust your own opinions but should look at the evidence, because often our instinctive view of world – or of people’s behaviour – is wrong! A while ago I was caught out ignoring the […]

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Alzheimer’s Society new web site

January 27, 2017

Web Usability has been heavily involved in helping to develop a new website for the Alzheimer’s Society that has just been launched. We are very chuffed with this and think the Society’s web team and their design agency have done an amazing job. Take a look at www.alzheimers.org.uk. There were a number of challenges that […]

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Can good UX ever be bad?

January 20, 2017

We were recently approached to do some usability testing on the Financial Conduct Authority website. In order to prepare the proposal I spoke to a stockbroker friend to get some idea of users’ goals and the effectiveness of the site. I was rather surprised to learn that he would never dream of going anywhere near […]

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Avoid mediocrity – test more than one version

December 19, 2016

Most of the research we do on websites is now done during the development stage: thank goodness the days of usability testing just before, or even after, launch is now in the past for the vast bulk of our clients. See User test early – Quicker, better, cheaper outcomes. However, what is notable is that […]

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KISS – Keep it simple stupid

December 1, 2016

Panic call from an 87 year old relative of mine last week – the TV had stopped working! For 87 she is pretty hale and hearty, she lives independently, drives, goes out walking the dog each day and attends lots of WI, Probus and U3A events so she is not stupid – indeed probably well […]

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Electricity Shock

November 28, 2016

I have been had! I have just been stung for a 52% increase in my business electricity bill and I missed it! After getting over the annoyance at both the electricity company and myself, the lessons to be learnt are about how we all process information whether on paper or screen. I thought I was […]

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