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Articles - Usability Expert Advice

Does your website make users feel stupid? (Sep 2008) - While users still don’t blame websites for a poor user experience it does make them feel stupid and this affects behaviour.
User attitudes, are they of any value? (Aug 2008) - Reflections on the value of users attitudes about the ease of finding information on web sites.
User experience insights – do they help produce effective websites? (May 2008) - Understanding the user experience is essential to improve the effectiveness of a web site - but what else needs to be done?
When will users look on the right side of a web page? (Apr 2008) - Results of recent testing prompt thoughts on when, in the user journey, users will look on the right
Trigger words - users love ‘em! (Feb 2008) - Trigger words can be really helpful in increasing the ’scent’ a link gives off
Why are University websites bad? (Feb 2008) - Our musings, based on our recent research, about why University web sites are hard to use
Benchmarking websites (Feb 2008) - Can web sites be effectively benchmarked? I discuss in this article some approaches and some of the problems