Testimonials

“PYB is committed to ensuring that the customer experience whilst purchasing our products remains a smooth and efficient experience. We measure our success on how we are perceived by the customer and the relationship that is subsequently built.

We found the research undertaken by WUP to be very insightful and will no doubt add value to our on-line customer journey.” Adrian Skeete, Market Research & Intelligence Manager, Assurant Solutions.

“We found the usability research very useful and enlightening. I hope that we will undertake further usability studies on other areas of our business in future – greatly encouraged by the insights we gained on this exercise.”
- Andy Leggett, Marketing & Technical Manager, Sales & Marketing, Suffolk Life

“We found the WUP approach and the research outcomes really practical and useful. The research has been on my desk as a constant guidance as well as being formulated into a matrix of action points”
- Craig Goodwin, Department Economy & Transport Sector Marketing, Welsh Assembly Government, International Business Wales

“We chose WUP because of their specialist expertise and experience in website accessibility and usability. Also we were confident that they would be able to work effectively alongside our team to implement their recommendations against the tight time scale within which we would be operating”
– Alan Long, Head of web based accreditation, QCA Strategic Systems

“Thank you for the excellent work you did for us – we found it extremely useful”
- Vimal Ruia, Sock Shop

“Thanks for the report – the session has proved very valuable and given us a clear view about how we want to proceed”
– Paul Marko, Screwfix

“The conclusions from WUP’s research project are extremely beneficial and we’re now using the results to enhance our websites for use on mobile devices”
– Loral Quinn, Group eMarketing Manager, Aberdeen Asset Management

“We found the approach taken by WUP to be thorough and professional and the outcomes were practical and easy to use, written in a language that was relevant to Agency staff”
– Simon Ashley, Head of Interactive Development, Environment Agency

“The WUP testing facilities allowed us to view first hand how users navigate our site. Since the launch we have received positive feedback from both BBSRC staff and external users, and have seen an increase in the number of visitors to the site”
– Kate Lin, Web Editor, Biotechnology & Biological Sciences Research Council