Usability
Usability testing
reveals the issues that interfere with a good user experience – how users achieve their goals and the usefulness and relevance of content.
Eye tracking
shows precisely where the user is looking. This adds significantly to the understanding of the usability issues.
Accessibility
Accessibility audits
Conducting an accessibility audit is an essential part of evaluating the accessibility of your site.
Disabled user testing
Testing with disabled users assesses a site’s practical accessibility for people with disabilities.
User Centred Services
User research
We offer user research to inform the development of effective web sites including ethnographic research, focus groups, online surveys, competitor site comparisons, etc.
Personas
We develop personas – ‘archetypal’ users that help guide decisions about site aims, functionality, content and design
Strategy
We offer a range of services to help organisations develop appropriate site strategies
Information Architecture
We develop user centred IAs using card sorting and user testing
Wireframes
We develop usable wireframes based on user research