Web Usability has been helping organisations make better digital decisions since 2001. Founded as a family business and still independently run, we bring rigorous research, genuine accessibility expertise, and a deep commitment to understanding real human experience to every project we take on.
Story
Over 25 years ago, Sarah and Peter built Web Usability on a simple belief: that digital services should be grounded in what people actually need. Today, their daughter Lucy leads the business with the same conviction, and a new generation of thinking. This is that story.
People
Small enough to care deeply about every project. Experienced enough to know what good looks like. Meet the team behind the work.
Approach
Research is only useful if it leads somewhere. Our approach is built around making sure it does: rigorous enough to be credible, practical enough to be acted on, and collaborative enough to bring your whole organisation with you.
Vision, Mission and Values
We have strong views about what good digital decision-making looks like, what inclusion really means, and what a research partner should offer. This is what we stand for.
Awards & Recognition
25 years of work recognised by the industry, and a growing presence in the conversations that matter. Our awards, accreditations and speaking highlights.
How we use AI
A clear statement of where AI helps us work better, and where it will never replace the human insight at the heart of what we do.