At Web Usability, our vision is an equitable online world that works for everyone.
Our commitment to inclusive research has earned recognition across the industry and given us opportunities to share our knowledge and expertise to help others develop enjoyable and accessible digital experiences.
Awards
Winner – Best User Experience at the 2025 TBE (The Business Exchange) Awards for an accessibility-focused research project with the British Museum
- This was Web Usability’s first-ever award and comes after Lucy Collins took over the company her parents had founded, in 2024. The TBE Awards
- Dr Ken Groom, our Senior UX Consultant, represented the company and delivered an acceptance speech at the event in which he emphasised the importance of accessibility being recognised as core to user experience.
- Director, Lucy Collins, was also a Finalist for “Leader of the Year” recognising her managerial style and fundraising efforts, at the same awards. [linkedin.com], [linkedin.com], [linkedin.com]
Shortlisted for The SPARKies 2025 in the “Tech for Good” category, recognising our mission to create accessible and enjoyable digital experiences. [linkedin.com]
In September 2025, Director, Lucy Collins was part of an award-winning programme team at Leeds University MSc Disability Studies Rights & Inclusion. The programme team were awarded ‘Winner’ for their case study in Ethical Edtech at the 2025 Alt awards.
In March 2025, Lucy Collins was voted one of Swindon & Wiltshire’s ‘Most Inspiring Women 2025’. This article gives details of the accolade.
Speaking
Web Usability Director and digital accessibility advocate, Lucy Collins, has spoken at the following events:
WordPress Accessibility Day – 16 October 2025 – WPAD2025 Speaker
- Talk Title: Real Inclusion: How to Run Insightful and Respectful User Testing with Disabled People
- Format: Virtual session with live Q&A
- Key Theme: Moving beyond tokenistic accessibility testing to genuinely include and empower disabled voices in design research.
[linkedin.com], [linkedin.com]
“Place at the Table” Symposium – September 2025
- Participated in a two-day event exploring “What does an inclusive future look and feel like?”
- Included presentations, interactive workshops, and public engagement activities.
Ladies that UX London & Glove Factory Studios – July 2025
Delivered two talks on digital accessibility this month. They focused on the human side of accessibility and challenging biases in design, emphasising storytelling and real-world impact over compliance checklists.
Lucy Collins also host of The Web Usability Podcast. If you would like to chat about being a guest, or you are interested in Lucy speaking at your event, contact her today: lucy@webusability.co.uk