Blog

Usability testing on a budget

July 18, 2018

We know budgets can be tight and often stretching to a fully-fledged usability project is just not achievable. For anyone in that boat, here are our top tips for running your own usability session on the cheap… Not convinced? Find out more about why you should usability test your website.

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UX for change

July 18, 2018

Organisational change is like steering a big ship – hard work and slow to turn. However, change is not impossible. And the best agent of change is evidence. A recent client from a large trade organisation used UX research to generate the evidence required for persona development. Our research flushed out users’ motivations and contexts, […]

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How can you use a chatbot?

February 1, 2018

Booking airline tickets, getting a mortgage, designing trainers or reading favourite news, chatbots are being used by customers for all sorts of things. But how might your organisation use one and where should you start? (Need to go back a step? Take a look at our beginner’s guide to chatbots) There are three main ways […]

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Chatbot – user research and testing would make them better

February 1, 2018

Most current chatbots are not very good. This makes it very easy for people to be sceptical about them and ignore the whole approach. However, this is often because the user’s needs were not fully understood or because they have not been adequately tested with users. We spend a lot of our time looking for […]

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A beginner’s guide to chatbots

February 1, 2018

You have probably heard the buzz about chat interfaces and artificial intelligence and how this is the next big thing. In this blog we try and explain what they are and why they probably do matter. Broadly speaking a chat interface is: Anything that mimics speaking to a real human. There are two types: Voice […]

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Is your website redundant?

February 1, 2018

How people interact with your organisation is likely to change radically over the next few years. The maturing of some key technologies, most notably machine learning and conversational interfaces, means your users may no longer be using your website.   So why do people use computers the way they do? Why might this change? In […]

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University web sites – can they be usable?

September 4, 2017

Over the years we have undertaken usability testing on several University websites. I have blogged before about why so many University sites are so unusable, and concluded that the problems are primarily organisational not technical. Our recent experience seems to confirm that this is still the case. We have recently been working with another University […]

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Who we have been working with

July 28, 2017

One of the good things about being a UX agency is that we get to work on all sorts of different sites – everything from eCommerce to charity sites and public sector sites. To give you a flavour of our projects over the last few months here are some of the clients we have worked […]

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‘Can they use it’ v ‘Will they use it’?

July 28, 2017

One of the problems of usability testing websites is trying to get testers to behave as they would in the real world. It is a very ‘unnatural’ process. We recruit people into the lab, pay them money and ask lots of questions about the site and why they have done what they have done. Testers […]

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Gov.uk doesn’t work for some users

July 10, 2017

I have always been a bit of a fan of Gov.uk. From a citizen’s point of view, it has transformed many aspects of transacting with Government. Whether it is re-taxing the car, applying for a passport or applying for a patent it is now quick and straightforward. Gov.uk clearly deserves many of the plaudits it […]

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