Posted by Lucy Collins on Jul 15, 2025 5:01 PM
In the race to launch a shiny new website, it’s easy to get swept up in designs, development sprints and stakeholder reviews. But if user research and usability testing are left as an afterthought, or worse, skipped entirely, what you’re really building is not just a website, but a mountain of UX debt.
Posted by Lucy Collins on Jun 18, 2025 12:28 PM
Overlay tools and automated checkers are often adopted as quick fixes. While they can aid some users, they cannot replace a fundamental, code-level commitment to accessibility.
Posted by Sophie Knight on May 20, 2025 12:18 PM
Usability testing is the best way to find out if your site is effective – that is, will it work with real users and help you achieve your online goals. Watching real users interacting with a site or app (both in development and live) is the best way to understand the issues that interfere with a good user experience; it also forces those with responsibility for the site or app to ‘walk in the users’ shoes’ – often an unsettling experience!
Posted by Lucy Collins on Apr 30, 2025 12:26 PM
As a qualitative user researcher, I hear this question regularly. To many, especially those more familiar with quantitative methods or traditional market research, a sample of six users sounds laughably small. How could that possibly tell us anything meaningful?
The short answer is: it can. When used appropriately, small-sample qualitative research is not only valid, but incredibly powerful. Here’s why.
Posted by Sophie Knight on Apr 24, 2025 3:41 PM
Website accessibility is an essential part of website development.
It is also a complex beast to get your head around. There is a mass of guidance and legislation – some of it seemingly contradictory.
Posted by Kate Morris on Jan 17, 2025 4:20 PM
The European Accessibility Act (EAA) comes into force on 28th June 2025. It applies to all businesses trading within the EU, including UK businesses. There is a lot to consider so here is our run down of the key details.
Posted by Kate Morris on Dec 18, 2024 5:28 PM
An interview with Leona Atkins; Software developer, transport enthusiast and budding helicopter pilot. Leona shares how her research skills, resilience and determination, along with accessing assistive tech, empowers her independence and enables her to navigate a path through her career and personal life.
Posted by Sophie Knight on Nov 26, 2024 4:44 PM
3.3.8 Accessible Authentication (AA) is one of the nine new success criteria in v2.2 and aims to help users with cognitive issues by requiring a simple-to-use, accessible, and secure method to log in.
As login and password requirements are proving to be a major accessibility issue let’s take a closer look at the success criterion and options to consider when making your website accessible…
Posted by Lucy Collins on Nov 11, 2024 2:23 PM
What is your favourite thing about your job in UX? For me, it is the way it constantly challenges the way I look at the world.
Posted by Sophie Knight on Nov 5, 2024 4:27 PM
Usability testing, in simple terms, is the process of testing how easy or difficult a digital service is to use with a representative group of users.
