Usability Expert Advice

Should you take content off your website?

May 24, 2016

We have recently completed a number of usability testing projects for clients with large information sites i.e. non-transactional sites. These have included organisations as diverse as a major UK charity, a manufacturer of precision measuring equipment, and an EU institution. A common issue with all these sites (and many large information sites) is a lack […]


Hall of shame – 17 steps to get my Vodafone bill

March 30, 2016

Every month I need to go to the Vodafone website to print a copy of my mobile bill in order to submit my expenses. Every month I have to click 17 times to get this bit of paper. Every time it infuriates me. So that is 12 times a year I have a bad user […]


Have your competitors got it wrong?

January 25, 2016

We have just completed an interesting bit of user research for a client looking at a financial service. The client was building a new site and wanted to check out the competition to see what learning they could gain. What was notable was that most of the websites emphasised a particular benefit – speed of […]


Remote Viewing

March 17, 2015

“Can I watch the testing remotely?” is a question we keep getting asked. In the past, while possible, this was complicated, unreliable and expensive. However, better connectivity and a new generation of streaming software means it is now simple and quick to set up, and the streaming is effective and reliable. This means that, while […]


Who likes a hamburger?

December 23, 2014

Most web developers and digital professionals tend to be, for obvious reasons, quite tech-savvy people. This can present a problem when developing products for the ‘normal’ user (if such a thing exists), as things that are obvious to the expert are often far from obvious to the end user. A good example of this is […]


The demise of the left hand navigation…

November 12, 2014

Recently, we tested a new, information-provider web site for a well-known brand (the identity of which shall be kept anonymous for reasons that will soon become clear) and were fairly surprised to find the site navigation trailing down the left hand side of the page, rather than sitting horizontally at the top, where we have […]


Touchy feely – is the mouse redundant?

December 12, 2013

We have recently taken delivery of a Microsoft Surface tablet and a couple of touch screen monitors. For Peter, our director, it was like Christmas had come early. Delivery day saw him happily ripping opening packaging and focusing completely on his new toys. We could have asked him for 100% pay-rises and a week off […]


New Beginnings

November 18, 2013

What an exciting time to join Web Usability. Not only have I started just in time to be invited to the Christmas party but my arrival also coincides with the launch of our brand new website. But how rude of me, let me introduce myself first. My name is Tara. I am nearly 2 years […]