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Slavery and human trafficking statement

Web Usability is committed to complying with all laws and regulations applicable to our business, including taking steps to ensure that there is no human trafficking or slavery in our supply chain or within any part of our business.

We believe the nature of the consultancy work we undertake at Web Usability means the risk of modern slavery occurring in our business or in our supply chains is low. However, our commitment to combatting modern slavery is reflected in our policies and operating procedures which require all Web Usability people to act ethically and with integrity in all our business relationships.

About our organisation

We are a specialist UX insight agency, established in 2001, which provides usability testing, user needs insight, information architecture development and other digital insight services. We have five full time members of staff comprising 2 directors, 2 senior UX consultants and a tester/respondent recruiter/manager. We have very low staff turnover. We rarely use subcontractors, but if we do we review their business policies and operations including those relating to the Modern Slavery Act. We are not part of a group and we do not have any subsidiary businesses.

Our clients are all large private organisations in a range of sectors, public sector organisations including central and local government, and third sector organisations. All our clients have their own policies relating to modern slavery and statements to this effect on their websites. Virtually all our consulting business is undertaken in the UK, very rarely in the past have we undertaken any consulting work in Europe or the USA. We have a very simple supply chain structure.

Our core values

We believe in quality in the work we deliver, the way we employ and develop staff, the way we interact with suppliers, peer organisations and clients.

We are committed to environmental stewardship, safe work environments and socially responsible behaviour in our workplaces and our communities, as well as in the consulting services we provide to our clients.

Employment practices

We are committed to an inclusive workplace and the equal treatment of all. We are a small organisation with a flat hierarchy. There is a mutual culture of respect, providing an enjoyable and productive working environment free from discrimination, victimisation, coercive pressure, bullying and harassment. We undertake our own recruitment, we do not use agencies. Training and development provide both the company as a whole and the individual employees with an understanding of all the business policies including those relating to the Modern Slavery Act.

Suppliers and supplier selection

As a small consulting organisation we have a very simple supply chain. All our suppliers UK based and include accountants, IT support, consumables, office cleaners.

We choose suppliers on the basis of fair and transparent principles and understanding their business policies including the Modern Slavery Act. We understand our suppliers own suppliers are predominantly UK based and operate in accordance with the Modern Slavery Act.

We support sustainable procurement methods, whether prescribed by legislation or through our own policies.

Feedback and whistle blowing

We are a small organisation with regular and frequent contact between staff and directors and encourage everyone to take active responsibility for improving our performance and practices and drawing attention to behaviours or other issues that give them concern. To encourage feedback and suggestions, we have an open and collaborative culture and procedures and opportunities for people to speak up with confidence and in good faith in the expectation of being heard.

Third parties, including clients and suppliers, can similarly provide feedback (anonymously or named) through our external website.

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