You have just completed our application form to be a tester and are excited to hear about upcoming research opportunities. You are probably wondering what will happen next?
User research starts with finding the ‘right’ users. The quality of insight from the research very much depends on the feedback a participant gives and inviting people to take part in research to whom the website is relevant is essential!
Research facilitation the ‘Web Usability way’ is grounded in adopting a user led approach. From our experience, the best facilitators are able to explore issues as they arise, probe on why testers do things and their reactions to the site, all while remaining neutral.
Here is a breakdown of the factors we believe make up a good facilitation technique...
Knowledge comes in different types. When conducting UX research, the type of knowledge you are trying to tap into is important as it will determine a number of things.