UX Consultancy

• The website isn’t dead. But the way we arrive there is changing.

  Posted by Kate Morris on Aug 21, 2026 12:27 PM

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  By Lucy Collins

  Every so often, usually following the launch of another significant AI feature, I see another prediction about the death of the website.

  The argument goes something like this: in the future, organisations will simply maintain repositories of information which AI platforms will scrape, interpret and serve back to us through conversational interfaces. We won't need to browse websites because AI will do the browsing for us.

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  Topics: Digital Experience, User Research, UX Consultancy

• Ep36 Wrapping up 2025

  Posted by Alice Greenman on Dec 18, 2025 9:38 AM

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  In this reflective episode of the Web Usability podcast, Lucy Collins shares her insights and experiences from the past year as she navigates her role as a leader in a family business. She discusses the evolution of her leadership style, the importance of accessibility and usability in creating an equitable online world, and the challenges of balancing work with family life.

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  Topics: UX Consultancy

• How to create the Best User Experiences

  Posted by Kate Morris on Nov 27, 2025 5:37 PM

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  We were recently delighted to learn that we at Web Usability were the winners in the ‘Best User Experience’ category of the TBE Business Awards. The even better news was that this win centred on an inclusive research project that we were very proud to have undertaken for the British Museum.

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  Topics: UX Consultancy

• Why trust matters more than technology

  Posted by Kate Morris on Nov 12, 2025 11:45 AM

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  This World Usability Day brings us the theme: 'Emerging technology and human experience'. Web Usability’s Director Lucy Collins reflects on what this means in practice, exploring how the rapid growth of AI and automation is shaping the way we design, use and trust digital services.

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  Topics: AI, UX Consultancy

• Ep34 Debunking common UX myths

  Posted by Alice Greenman on Oct 23, 2025 9:20 AM

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  In this episode of the Web Usability podcast, host Lucy Collins and UX consultants Sophie and Ken tackle common myths surrounding user research and usability testing.

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  Topics: UX Consultancy

• Ep26. Tacit knowledge & collaborative consulting: tips from my Mum

  Posted by Lucy Collins on Jun 26, 2025 9:06 AM

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  In this episode of the Web Usability podcast, Lucy Collins interviews her Mum, Dr. Sarah Burton-Taylor, a pioneer in the field of UX and Founder of Web Usability.

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  Topics: UX Consultancy

• Is 6 users really enough?

  Posted by Lucy Collins on Apr 30, 2025 12:26 PM

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  As a qualitative user researcher, I hear this question regularly. To many, especially those more familiar with quantitative methods or traditional market research, a sample of six users sounds laughably small. How could that possibly tell us anything meaningful?

  The short answer is: it can. When used appropriately, small-sample qualitative research is not only valid, but incredibly powerful. Here’s why.

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  Topics: Usability Testing, UX Consultancy

• Ep11. A UX family affair

  Posted by Alice Greenman on Nov 14, 2024 10:00 AM

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  In this episode, Director Lucy Collins sits down with Web Usability Founders, Peter Collins and Sarah Burton- Taylor (aka. her Mum and Dad) for an exciting deep dive into the evolution of Web Usability since its inception in 2002, the shift from a tech-centric to a user-centric approach, and the impact of technology on user experience.

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  Topics: UX Consultancy

• Challenge your mental model to make better digital services

  Posted by Lucy Collins on Nov 11, 2024 2:23 PM

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  What is your favourite thing about your job in UX? For me, it is the way it constantly challenges the way I look at the world.

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  Topics: UX Consultancy

• Should you take content off your website?

  Posted by Kate Morris on Sep 6, 2024 3:41 PM

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  We have recently completed a number of usability testing projects for clients with large information sites i.e. non-transactional sites. These have included organisations as diverse as a major UK charity, a manufacturer of precision measuring equipment, and an EU institution.

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  Topics: UX Consultancy