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Chatbots have the potential to revolutionise the way organisations interact with users. Web Usability can help you plan, build and test chatbots.

Where to start?

Chatbots have the potential to revolutionise the way organisations interact with users and have a massive impact on revenue, costs and their digital presence. Now is the time to start experimenting with the technology.

You need to start by selecting a business process that will be relatively straightforward to turn into a chatbot but has significant financial impact. Web Usability can help you identify which process it is best to start with.

Discovery

Chatbot development should have users’ needs at the heart of the process. What do they want to do? What are their goals? How do they ask the questions? Web Usability undertakes discovery research to ensure the chatbot meets users’ needs.

Prototype Development

Web Usability undertakes chatbot prototype development. This is vital so it can be tested with users and sold into the organisation.

User Testing

A successful chatbot needs to be seamless in use. Testing with users is the only way to ensure it will work. Web Usability undertakes user testing of chatbots to ensure this goal is met.

Build & Test

We can build a fully functioning chatbot which integrates into the current systems & APIs.

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