Disabled User Testing

Disabled user testing is essential to achieve a comprehensive accessibility evaluation of your website

  • What we do

    We put users at the centre of our research process, combined with a process to produce agreed and actionable results. The approach we adopt to disabled user testing brings together rigorous user-focused usability research combined with a process to produce agreed and actionable results.

    Our pages on usability testing details our overall approach to testing. When user testing for accessibility issues, we would discuss in detail with the client the objectives of the testing, and agree the number and types of testers required. We are experienced at recruiting testers from a wide range of backgrounds and occupations, and with a range of experience: we have recruited a wide range of testers with visual, motor or cognitive impairment.

    During the testing we will use appropriate assistive technology e.g. screen reader software such as Jaws, magnification software such as Super Nova, assistive input devices (e.g. keyboard, mouse).

    We encourage clients to watch at least some of the testing. Following the research, a discussion is held to consider the outcomes and identify the priority issues to be fixed. This discussion helps the development team take ownership of the research results, and develop a collective view of the priority issues to be rectified. This approach means the team will develop a shared view and have a detailed knowledge, and ownership, of the issues raised. The team will agree the implications of these issues, the required actions and the priorities.

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  • Outputs

    We undertake a qualitative analysis of the testing recordings and combine this with the outcomes of the post research discussion to produce an evidence based report with actions that can be implemented in the client context. We produce videos of the full testing sessions showing the screen being viewed, eye-tracking overlay (when relevant), the tester’s head shot and the audio of the session. These are available for viewing and download from our password protected client portal.

    The final report covers:

    • Background and objectives for the specific usability testing session
    • Key findings from the usability testing session covering the key usability issues
    • Testers’ quotes to support the issues identified
    • Summary of facilitated discussion/presentation discussions
    • A list of recommendations and a prioritized action plan as agreed at the facilitated discussion/presentation that would detail timescales and responsibilities (if agreed)
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