Expert accessibility support when you need it
Digital teams often face questions about accessibility, from fixing issues to designing new features with inclusivity in mind. Our Accessibility Helpdesk gives you direct access to expert advice so your team can move forward with confidence.
Whether it’s a quick question, a second opinion, or a complex challenge, we’re here to help.
Why do it
Even the most experienced teams can get stuck. Having an expert to turn to makes it easier to stay on track, make the right decisions, and keep accessibility front of mind.
An accessibility helpdesk gives you:
- On-demand support from experienced accessibility specialists
- Confidence to make design, content, and development decisions that meet WCAG 2.2
- A trusted source of guidance for answering questions from across your organisation
- Support to fix issues raised through audits, user feedback, or internal reviews
- A practical way to embed accessibility thinking into everyday workflows
Having a helpdesk means your team never has to guess or wait for answers.
How we do it
We provide flexible, expert support designed to slot into your day-to-day operations.
Depending on the package you choose, we offer:
- A dedicated email-based helpdesk where your team can ask questions and get tailored responses
- Scheduled drop-in sessions for live discussions, planning, or troubleshooting
- Support for a wide range of queries, from interpreting WCAG criteria to reviewing code snippets, advising on accessible design patterns, or helping draft accessibility statements
- Optional integration with your ticketing or communication systems to make access easy
We log, track and report on common queries to help you spot patterns and build internal capability over time.
What you’ll get
With an accessibility helpdesk in place, you’ll benefit from:
- Quick access to expert advice: Responsive support on accessibility topics when your team needs it most
- Clear, practical answers: Helpful guidance tailored to your specific situation
- Ongoing knowledge sharing: Helping your team build skills and confidence in accessibility best practice
- Support across roles: Whether you’re in design, development, content, or procurement, we’ll support your whole team
- Usage insights: Regular summaries showing what’s being asked, where challenges lie, and how to improve internal processes
We offer a range of packages to suit different organisation sizes and needs, from light-touch support to more hands-on partnerships.
Need an expert in your corner?
Book a discovery call to find out how our Accessibility Helpdesk can support your team.