Regular feedback. Smarter decisions. Better services.
The Continuous Research Partnership is our subscription-based usability testing and user research service. It helps you embed regular user feedback into your workflow and make confident, evidence-based decisions year-round.
Instead of waiting for problems to appear, this service enables you to proactively explore how users think, feel, and behave, helping you spot opportunities, solve issues early, and keep users at the heart of what you do.
Why choose a Continuous Research Partnership?
- Stay close to your users with regular testing and research touchpoints throughout the year
- Spot problems early before they affect service performance or user trust
- Explore new ideas confidently – from features and journeys to content and campaigns
- Turn research into habit by embedding it into your agile or BAU workflow
- Spread your budget with a predictable monthly cost instead of large one-off projects
This is a streamlined, flexible version of our usability testing and user research services, designed for speed, simplicity, and impact
What can we explore?
You can use your partnership time for:
- New website feature or journey testing
- Marketing campaign or content testing
- Online service or product refinement
- Organisational questions that need a user perspective
- Trend tracking and behaviour change over time
We’ll help you decide what to focus on each cycle and offer monthly, bi-monthly, quarterly or bi-annual options.
How it works
A flexible, light-touch process that fits your team:
Kickoff & planning
- Define research goals, frequency, and participant types
- Set testing formats
- Agree on priorities and capacity
Streamlined research sessions
- Flexible methods (usability testing, interviews, forums)
- Remote-first with optional stakeholder observation
- Built to fit around live service or product timelines
Practical, repeatable outputs
- Quick wins and prioritised findings
- User quotes, clips, and supporting evidence
- Optional playback sessions to help your team take action
What you’ll get
Each round of testing delivers:
- Actionable recommendations based on user evidence
- Prioritised issues that help you focus your efforts
- Stakeholder-ready insight with clear justification for decisions
- Longer-term trends and opportunities to shape strategic direction
Who it’s for
The Continuous Research Partnership is ideal for:
- Product teams who want ongoing feedback loops
- Service teams running and evolving live platforms
- Organisations embedding UX and accessibility into everyday work
- Anyone who’s tired of waiting for problems before learning what users think
Ready to embed user research into your team’s routine?
Book a discovery call. Let’s build a Continuous Research Partnership that works for your goals, your team, and your users.