Tap into our expert UX and accessibility knowledge and make smarter design decisions.
An expert review is a fast, cost-effective way to uncover usability problems and prioritise improvements. We use our experience, industry good practices, and proven usability principles to evaluate your website or app so you can deliver a better experience, faster.
Why do an expert review?
If you want quick, evidence-based insight without running full-scale user research or usability testing, expert reviews are a great place to start.
They help you:
- Uncover usability issues and accessibility barriers early
- Prioritise fixes using recognised usability principles
- Improve design quality before launch or iteration
- Get actionable feedback when timelines or budgets are tight
Expert reviews are often used to de-risk redesigns, sense-check prototypes, or assess live services, especially when combined with user research.
How we do it
Every review is carried out by experienced UX professionals and tailored to your specific service and goals. We typically follow three stages
Review planning
We start by aligning on your priorities and the scope of the review:
- What pages, journeys or tasks should we focus on?
- Who are your target users?
- Are there specific standards or criteria we should use (e.g. WCAG, GOV.UK)?
We also agree on the format for feedback – whether a short summary, annotated walkthrough, or detailed report.
Conducting the review
Our UX specialists analyse your service using a combination of:
- Heuristic evaluation – applying usability principles to identify issues
- Accessibility checks – highlighting barriers for users with access needs
- UX best practices – drawing on decades of experience across sectors
We explore layout, navigation, content, interaction patterns and more.
Playback and next steps
You’ll receive a prioritised list of findings, showing where to focus first – and why.
We also offer a collaborative playback session to:
- Walk through key issues and opportunities
- Explain the ‘why’ behind each recommendation
- Support next steps and team alignment
What you’ll get
Our expert reviews are clear, focused, and ready to act on. You’ll receive:
- Top issues and quick wins – so you can make immediate improvements
- Prioritised recommendations – showing what to fix and why it matters
- Annotated examples – with screenshots and comments for clarity
- Accessibility flags – highlighting any critical compliance gaps
- Optional follow-up support – for teams that want help applying the findings
Need a fast, expert perspective on your service?
Book a discovery call – we’ll help you find the gaps, avoid the pitfalls, and create a better digital experience for your users.