Make better digital decisions with real human insight.
Fast, evidence-based user research that helps your team understand what’s working, what isn’t and what to prioritise next.
Book a discovery call with Lucy
Common challenges we help solve
- Falling conversions or engagement
- Customer journeys with high drop-off
- Stakeholder disagreement around priorities
- Low confidence in redesign decisions
- Unclear user pain points
- Difficulty translating analytics into action
What is the Experience Insight Review?
The Experience Insight Review is a focused research engagement designed to help your team quickly understand how real users experience your digital product, website or service.
Through moderated research sessions and collaborative playback, we uncover the behaviours, frustrations and opportunities that help teams make more informed digital decisions.
What’s included
5 moderated user research sessions
Sessions with carefully selected users from your target audience.
Full session recordings
Shareable recordings that help teams understand real user experiences first-hand.
Highlight reel
A concise video compilation capturing key themes, frustrations and opportunities.
Top 5 prioritised recommendations
Clear, actionable recommendations focused on highest-impact improvements.
Stakeholder playback workshop
A collaborative session to align teams around findings, priorities and next steps.
What you’ll walk away with
- Greater confidence in your digital decisions
- Clear evidence to support prioritisation
- Better visibility of customer pain points
- Stakeholder alignment around next steps
- Practical recommendations your teams can act on quickly
Why Web Usability?
- Over 25 years of usability and accessibility expertise
- Research with real users moderated by experienced researchers
- Independent, evidence-based insight
- Accessibility and inclusion considered throughout
- Clear, actionable outputs rather than overwhelming reports
Timeline & investment
Delivered in approximately 2 weeks
Fixed-price from £4,500